Unfortunately, since the event you participated in has already ended,

it would be difficult to send a replacement package specifically for this event.

Each brand follows a fixed campaign schedule, and due to international shipping timelines, customs, and logistics costs,

reshipments aren’t possible.

Please rest assured — you will not receive any penalty for this campaign 💛

✅ What you can do

1️⃣ First, use your tracking number to contact your local logistics or courier service to see if the package is really lost or returned.

2️⃣ Once confirmed, please email us at:

📩 [email protected]

Include:

• Event or brand name

• Your full name

• Shipping address (for verification)

3️⃣ We’ll make a note in our system and report the case.

🔎 Why this happens

• Courier attempted delivery but couldn’t reach the recipient.
• Address was incomplete, outdated, or inaccurate.
• Package was held or returned by customs.