we are very sorry to hear that there is a problem with the product you received.

To better understand the situation, please share a clear photos of the damaged product and its current status.

Once we receive the details, we will immediately share them with the brand team to review if there is a possible solution.

However, for international shipping, retransmission may take a significant amount of time due to customs, logistics costs, and brand schedules, and it will be difficult to send packages again for this campaign.

We sincerely apologize for the inconvenience.

✅ What you can do

1️⃣ Take clear photos showing the damaged parts of the product and packaging.

2️⃣ Email them to us at 📩 [email protected]

Please include:

• Event or brand name

• Your full name

• Photos of the damage

3️⃣ We’ll review your report and forward it to the brand for reference.

🔎 Why this happens

• Product may have been damaged during international transit.
• Packaging may have been impacted during customs inspection.
• Courier handling issues outside our control.