Please confirm whether it matches your current address.

Delivery usually takes 7–14 days, depending on your region and courier.

If your package seems delayed, please track it using the provided tracking number to check the latest status.

You can check if someone might have received it on your behalf, or if it was placed in a parcel locker or mailbox and also contact your local delivery carrier directly for the fastest support.

If you still haven’t received it or need help, please email us at:

📩 [email protected]

✅ What you can do

1️⃣ Check your tracking number and contact your local courier.

2️⃣ Verify that your shipping address is correct.

🔎 Why this happens

• Local courier delays or customs hold.
• Address or unit number incomplete.
• Courier attempted delivery but couldn’t reach recipient.

💡 Tip

• Use a daytime address (office, concierge, etc.) for smoother delivery.
• Track your shipment regularly to catch delivery updates early.